Question 1

How fast do you deliver a website?

Accepted Answer

Depends on scope: a one-page site in 3-5 business days after we receive content and photos; a multi-page site with a client editor in 7-15 days. We agree on a realistic timeline in the proposal.

Question 2

Why a monthly fee?

Accepted Answer

The monthly fee covers hosting, SSL, WhatsApp support, security updates, monitoring and backups. Without it, the site gets outdated, exposed to attacks and unsupported. Pricing agreed per project, no surprises.

Question 3

Can I cancel anytime?

Accepted Answer

Yes. 30 days' notice and we stop billing. If you want to move the site to another agency, we export everything (code, database, email accounts) and hand it over. The site is yours.

Question 4

What's included in social media management?

Accepted Answer

Professional: 1 social channel (Instagram or Facebook), 8 posts/month with art, copy and scheduling, plus 4 stories. Premium: 2 channels, 16 posts/month, daily stories, 1 reel/week. All content approved by you before publishing.

Question 5

Are paid ads a separate budget?

Accepted Answer

Yes. Premium covers our management (setup, optimisation, reporting), but media spend (the amount Google/Meta receive) is billed separately, directly to the client's card. You decide how much to invest.

Open a ticket and track it by protocol number. Time-bound (SLA) support with full history.

Ticket opened